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Help Tickets Lost In January 22 Email Outage
If you sent a new ticket (or replied to an existing ticket) on Thursday, January 22, confirm that it is in your account on srcc.freshdesk.com. Resend any emails sent to srcc-support@stanford.edu.
Stanford experienced a large-scale Microsoft 365 outage yesterday; updated information for the campus is here. Microsoft has reported that they do not expect any more email, calendar invites, and responses that were sent between 11:00 a.m. and 9:00 p.m. on Thursday to be delivered.
If you sent a new ticket (or replied to an existing ticket) on Thursday, January 22, via srcc-support@stanford.edu, check https://srcc.freshdesk.com that your latest tickets (or reply) shows up there. If you don't see your ticket or update, please resend the email.
