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Support

COVID-19 Note:

Research Computing and campus partners are ready to help meet your computation and data challenges during this time.  Information about help for labs during closure, and HPC resources for Covid-19 research can be found here

While we have taken social distancing precautions for Research Computing (SRCC) staff members due to COVID-19, consistent with Stanford’s overall guidance (such as accommodating remote work for staff when possible), we have not altered the way we operate our systems and services (eg. Farmshare, Nero, Oak, SCG, Sherlock, SRCF data center, etc.).

During this period, our goal is to provide continuity of services to our user communities while also doing what we can to minimize health risks. Thus we continue to follow most of our standard approaches to system management and support, service requests, and order fulfillment. Systems staff who are working remotely are prepared to come on-site when their physical presence is required to maintain service continuity. A key change, though, is a temporary shift of Sherlock and Nero office hours from in-person to Zoom only. To facilitate this transition, users can make 20-minute appointments with a team member in advance of the regularly scheduled office hours. You can book your consultations here:

https://calendly.com/srcc-officehours

The SRCF and RCF data centers remain operational and supported.  We note that our general system and user support is not 24/7; our support hours are primarily aligned with Stanford business hours. Please do continue to consult our online documentation (Sherlock, Oak, SCG, Nero, Farmshare, etc.) if you have questions.

If you don’t find the answer you are looking for, please email us at srcc-support@stanford.edu.

 

Office Hours

The SRCC offers weekly office hours for our major clusters. You can also email us with questions at srcc-support@stanford.edu. Additionally, we offer consulting services outside of the regularly scheduled office hours.

Sherlock

Sherlock office hours information

Nero

Every Wednesday 3-4 pm, by appointment. Schedule your consult here.

Stanford Genomics Cluster (SCG4)

Usually every other Friday 2pm in Coupa Cafe in Y2E2 (look for the SCG office hours sign).  Announcement are made to the SCG mailing list with the latest times.

Farmshare and Statistics Consulting/ICME (SMACC - Stat, Math, Algorithmic and Computational Consulting)

SMACC (C2) office hours are currently on hiatus until Week 2 of Winter Quarter.  When in session, office hours are held in the basement of Huang Engineering (near the ICME offices).

  • Have a computational or statistical problem that you need help with? Or maybe you have an account on Farmshare and so now what? You have a boatload of data to make sense of, but how? Wonder where you can do your research project, and who can help you? You know what you want to do – but how best to do it, you just aren’t sure. Help is here in the form of SMACC – Stat, Math, Algorithmic and Computational Consulting! Technical consultants from ICME, Research Computing, Statistics and IRiSS will be available to work with youin the basement of Huang (in front of ICME). One stop shopping for your scientific computing needs. Rather than poke around web sites and send mail to multiple groups, drop by to catch all of us at once.
  • Details are at SMACC

Support by email

Research Computing support can be reached by sending an email to srcc-support@stanford.edu and mentioning the cluster your using in the subject  i.e. 'Sherlock'. Please include some additional details so we can help you better: here's the best way to ask us questions.

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